FIND THE RIGHT ANSWER

Frequently
Asked Questions

General FAQs

Pricing & Billing

Data Security & Client References

Operations, TAT & Training

Busy young analyst looking through online statistics and writing some things in notebook

What does
Aurnex do?

1. What do we do?

Aurnex India is a premium Accounting Services provider. We provide the following services:

Accounting services
Tax Preparation
Business Registration and Compliance services
Audit Services
Payroll Services
Data Migration services
Zoho Solutions

2. What Industries are we specialized in?

We take pride in our ability to learn the fundamentals of virtually any industry or technology quickly.

Some of the markets we have served include green technologies, Internet/e-commerce, distance education/e-learning, real estate, financial services, healthcare services, retail, food service, consumer products, artificial intelligence, enterprise software, insurance, and IT networking.

3. How does Aurnex ensure Data Security?

Our organization adheres to GDPR regulations and holds accreditation in ISO 9001 and ISO 27001, underscoring our commitment to data protection, quality management, and information security.

Employing secure servers for data processing and implementing physical safeguards are integral aspects of our comprehensive data security measures. These measures are in place to thwart unauthorized access, breaches, and physical threats, thereby safeguarding your data. For more information please refer to https://aurnex.com/in/data-security/

Operations,
TAT & Training

4. What Engagement Models do you offer?

At Aurnex, we provide services on a full-time equivalent basis or a half-time equivalent and hourly basis. We also customise houry packages as per the requirement of our clients.

Our team comprises fully qualified bookkeepers, accountants, and payroll professionals who deliver these services efficiently.

5. What if I am not satisfied with any aspect of your services?

Your dedicated account manager is readily available to address any concerns you may have regarding our services. Should the need arise, we will collaboratively determine corrective measures to realign our service to your expectations. Additionally, you have the option to escalate any issues to our senior management team for further attention, if you prefer. We are committed to ensuring your satisfaction and resolving any challenges promptly and effectively.

6. What is the billing cycle?

Aurnex Ltd shall raise the advance invoice on the first day of every month to enable the Buyer to make timely payment. The Buyer shall pay against the invoice raised by Aurnex Ltd before the due date mentioned on the invoice.

7. How do I get started?

We can schedule a call with our expert advisors to assist you through the onboarding process. Our team will assess your requirements and suggest the most suitable delivery model and pricing options tailored to your needs.

8. Do you have an In-house IT Team?

Our company’s Chief Technology Officer (CTO) is leading a team of IT professionals, the CTO oversees the setup of our services and software we use for your accountants.