Privacy Agreement

This privacy policy tells you what to expect when Aurnex Limited collects personal information. It applies to the information we collect about you. To enable us to provide the services we have agreed to and for other related purposes – including updating and enhancing customer records, analysis for management purposes and statutory returns, crime prevention, and legal & regulatory compliance – we may obtain, use, process, and disclose personal data about you.

Information that you provide by filling in forms on our site, this Information includes the details that you provide by filling in forms on our site https://aurnex.com/uk

Information that you provide to us by telephone; e-mail or face to face. If you contact us, we will keep a copy of that correspondence.

When someone visits https://aurnex.com/uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from, and the pages they visited.

Aurnex Limited has an in-house IT team that maintains the security and performance of the website. To maintain the security we process the IP addresses of visitors to our website(s).

If you send us, a private or direct message via social media the message will be stored by us for three months. It will not be shared with any other organisations or any third parties.

Any email sent to us, including any attachments, might be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

When we receive a complaint, we create a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whomever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. We usually have to disclose details of the complaint to our professional Indemnity Insurance Broker and Insurer. This data does not include names or details that identify the specific data subject.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained indefinitely from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Aurnex Limited provides a range of services to Data Subjects. We process data provided by the data subject and other sources in order to deliver the appropriate products and services to Data Subjects. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service to the person requested and for other related purposes.

Aurnex Limited is the data controller for the information you provide during the process. Should you have any queries about the process or how we handle your information please contact us at info@aurnex.com

Data processors are third parties who provide elements of our service for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. Our Data processors / Third parties that we use include QuickBooks, Xero, Sage, VT, IRIS, Digita, Taxcalc, Kashflow, Surf, Auto Entry, Dext, Receipt Bank, Business View, Clearbooks, FreeAgent, CCH, Instant Admin, Microsoft Office, Dropbox, Bright books, Relate, Hubdoc

Under the Data Protection Act 1998, you have rights as an individual, which you can exercise about the information we hold about you. On 25 May 2018, the General Data Protection Regulations (GDPR) came into force.

Data Subjects may submit a Subject Access Request – to obtain a copy of the personal data that we hold about them in a structured and portable manner. All SAR requests should be sent to:

Aurnex Limited is the Data Controller and a Processor. Aurnex Limited undertakes data processing within the EEA.

Data Subjects may notify Aurnex Limited if they wish to exercise their right to erasure. Such a withdrawal of Consent does not affect the lawfulness of processing based on consent before the withdrawal. Data Subjects that exercise this right will be removed from any marketing or future contact. Aurnex Limited may retain a copy of any personal data and be retained by the Controller if the processing is likely to be necessary for the establishment, exercise, or defence of legal claims.

Aurnex Limited will seek to ensure that inaccurate or incomplete data will be rectified. Data Subjects have the right of rectification.

Data Subjects may notify the Firm if they wish to exercise their right to be removed from any Direct Marketing activities. Aurnex Limited may still contact the Data Subject in order to fulfill any contractual obligations concerning the policies and services provided.

In many circumstances, we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

We keep our privacy notice under regular review. This privacy notice was last updated on 23 April 2024.