FAQ’s - Aurnex AUS

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Frequently
Asked Questions

General FAQs

Pricing, Billing & Free Trial

Data Security & Client References

Operations, TAT & Training

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What does
Aurnex do?

1. What do we do?

Aurnex is a premium Accounting Outsourcing Provider to ACCA / FCCA Firms, and Chartered Accountancy /Bookkeeping firms in the USA, UK, AUS, and Indian demographics.

Accounting Services
Management Accounts
Year End Accounts
Payroll Management
Tax Preparation and Filing
Audit & Assurance Services
Migration Services
Zoho Customization

2. What Industries are we specialized in?

We take pride in our ability to learn the fundamentals of virtually any industry or technology quickly.

Some of the markets we have served include green technologies, Internet/e-commerce, distance education/e-learning, real estate, financial services, healthcare services, manufacturing, retail, food service, consumer products, artificial intelligence, enterprise software, insurance, and IT networking.

3. Which services can an accountant outsource to us?

Accountants can outsource various services to third-party providers, allowing them to focus on their core competencies and provide more value to their clients. Some common services that accountants often outsource include:

Bookkeeping: Routine tasks such as data entry, reconciliations, and transaction processing can be outsourced to free up time for accountants to focus on higher-value activities.
Payroll processing: Managing payroll calculations, tax withholdings, and employee benefits administration can be outsourced to specialized payroll service providers.
Tax preparation: During peak tax seasons, accountants may outsource tax return preparation and research tasks to handle the increased workload efficiently.
Year End Accounts: Outsourcing the preparation of financial statements, including balance sheets, income statements, and cash flow statements, can help accountants ensure accuracy and compliance with regulatory standards.

Acountants can streamline operations, reduce costs, access specialized expertise, and improve client service delivery.

4. How do I choose the right outsourcing partner?

Choosing the right outsourcing partner is crucial for the success of your business. Here are some steps to help you select the most suitable outsourcing partner:

Define Your Requirements: Clearly outline your objectives, expectations, and the specific tasks or services you plan to outsource. This will help you identify potential partners that align with your needs.
Assess Capabilities and Expertise: Evaluate the capabilities, skills, and experience of potential outsourcing partners. Consider factors such as industry expertise, technology proficiency, scalability, and the ability to meet your quality standards and deadlines.
Quality Assurance and Security Measures: Inquire about the outsourcing partner’s quality assurance processes, security protocols, and data protection measures to ensure compliance with industry standards and regulatory requirements.
Consider Cost and Pricing Structure: While cost is an important factor, it should not be the sole determining factor. Evaluate the outsourcing partner’s pricing structure, including rates, fees, and any additional costs, about the value and quality of services provided.
Negotiate Terms and Service Level Agreements (SLAs): Clearly define the terms of the outsourcing partnership, including service levels, deliverables, timelines, performance metrics, and dispute resolution procedures. Ensure that the SLAs align with your business objectives and expectations.
Start with a Pilot Project: Consider starting with a small pilot project to assess the outsourcing partner’s capabilities, communication, and performance before committing to a long-term partnership.

By following these steps and conducting thorough due diligence, you can choose the right outsourcing partner that best fits your business needs and objectives

5. How does Aurnex ensure Data Security?

Our organization adheres to GDPR regulations and holds accreditation in ISO 9001 and ISO 27001, underscoring our commitment to data protection, quality management, and information security.

Employing secure servers for data processing and implementing physical safeguards are integral aspects of our comprehensive data security measures. These measures are in place to thwart unauthorized access, breaches, and physical threats, thereby safeguarding your data. For more information please refer to https://aurnex.com/au/data-security/

Operations,
TAT & Training

6. What is the data-sharing process with Aurnex?

At Aurnex, our data-sharing process is structured as follows:

Secure Login: Access to your system is facilitated through secure login via remote desktop connection.
File Access: We directly access your files on your system, eliminating the need for transferring them to our servers.
Task Completion: Tasks are diligently executed, and upon completion, we notify you for review.
Review and Feedback: After receiving your feedback, necessary changes are implemented, and the final version of the task is shared.
Delivery of Final Report: We furnish a comprehensive final report detailing the completed task.

7. What Engagement Models do you offer?

At Aurnex, we provide services on a full-time equivalent basis or a half-time equivalent and hourly basis. We also customise houry packages as per the requirement of our clients.

Our team comprises fully qualified bookkeepers, accountants, and payroll professionals who deliver these services efficiently.

8. What are your turnaround times?

Our goal is to finalize monthly bookkeeping, year-end accounts, and self-assessment tax return work within five days on average of receiving all necessary information. For less complex accounts, turnaround times can be even shorter.

9. How often will I receive updates on the progress of accounting tasks?

The frequency of updates on the progress of accounting tasks can be determined during the initial discussion. It can be daily, weekly, or as per your specific preference. Regular communication helps ensure transparency and keeps you informed about the status of your accounting functions.

10. What happens if an employee goes on a vacation or long unplanned leaves?

We always have SOP (Standard Operating Procedure) in our record for all the tasks performed by team members. If any of our team members want to take long-planned leaves, we assign temporary resources for the clients who will be assisted with cross-training before leaving for the vacation.

Likewise, if any unplanned leaves are taken, we allocate temporary replacement for the clients who will refer to SOP to perform the tasks. Thus, our team always has a buffer resource to deal with those cases at each level.

11. What if I am not satisfied with any aspect of your services?

Your dedicated account manager is readily available to address any concerns you may have regarding our services. Should the need arise, we will collaboratively determine corrective measures to realign our service to your expectations. Additionally, you have the option to escalate any issues to our senior management team for further attention, if you prefer. We are committed to ensuring your satisfaction and resolving any challenges promptly and effectively.

12. What is the billing cycle?

Aurnex Ltd shall raise the advance invoice on the first day of every month so as to enable the Buyer to make timely payment of the same subject to necessary deduction, if any. The Buyer shall make the payment against the invoice raised by Aurnex Ltd before the due date mentioned on the invoice.

13. How do I get started?

We can schedule a call with our expert advisors to assist you through the onboarding process. Our team will assess your requirements and suggest the most suitable delivery model and pricing options tailored to your needs.

14. Do you have an In-house IT Team?

Our company’s Chief Technology Officer (CTO) is leading a team of IT professionals, the CTO oversees the setup of our services and software we use for your accountants.